Who we are
Intelligaia LLC (“Intelligaia”, “we”, “us” or “our”) is responsible for the personal data processed through this website. When we say Intelligaia, we mean the relevant company in the Intelligaia Group responsible for processing your data. If you have any questions about this policy, including requests to exercise your legal rights, please contact us.
- Legal entity
- Intelligaia LLC
- [email protected]
- Compliance hotline
- 252-400-1521
- Postal address
- 548 Spire Bnd, Apex, NC 27523, USA
If you are in the European Union, you have the right to complain at any time to a supervisory authority, in particular in the Member State of your habitual residence, place of work or the place of the alleged infringement. We would appreciate the chance to address your concerns first, so please contact us before you approach your local authority.
The personal data we collect
Personal data means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer the following personal data:
- Identity data: your name and, if you share them, your title and job title.
- Contact data: your email address and any telephone number you give us.
- Inquiry data: what you write to us through the contact form, and your messages to Ask Agent.
- Case-study access data: your name, email address, the case study you asked to see, and whether and until when access was approved.
- Technical data: your IP address, browser type and version, time zone setting and approximate location, operating system and device type.
- Usage data: how you use this website, such as the pages you view, how far you scroll and what you click.
- Marketing and communications data: your preferences for receiving marketing from us.
We do not collect special categories of personal data (details about race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, health, genetic or biometric data) or information about criminal convictions and offences. Please do not include such information, or confidential business information, in the contact form or in Ask Agent.
You will receive marketing communications from us only if you have requested information from us or engaged our services and have not opted out. You can opt out when your details are collected, by following the unsubscribe instructions in any message, or by contacting us at any time. Opting out of marketing does not delete other personal data we hold about you. We will get your express opt-in consent before we share your personal data with any company outside Intelligaia for marketing purposes.
How we collect your personal data
- Direct interactions. You give us identity, contact and inquiry data when you send the contact form, talk to Ask Agent, request access to a case study, or correspond with us by email, phone or post.
- Automated technologies. As you use this website, we collect technical and usage data through server logs, cookies and similar technologies. See Cookies and analytics.
- Analytics provider. Depending on your region and your choice, Microsoft Clarity provides us with information about how visitors use this website. See below.
How we use your personal data
We use your personal data only when the law allows us to, most commonly:
- to reply to your inquiry and, where you ask, to discuss or provide our services (performing a contract or taking steps before entering one);
- to review and manage access to confidential case studies, and to keep this website secure and working (our legitimate interests);
- to understand and improve how this website is used (our legitimate interests, or your consent where the law requires it);
- to comply with a legal or regulatory obligation.
Ask Agent replies are generated by an AI language model service used on our behalf; your messages are sent to that service to produce a response. Except for analytics and marketing, we generally do not rely on consent as the legal basis for processing. You can withdraw your consent at any time by changing your cookie settings or contacting us at [email protected]. We may process your personal data on more than one lawful ground, depending on the specific purpose.
International transfers
We are a global enterprise with operations in the United States and India, and our service providers operate around the world. Intelligaia has implemented global privacy practices for processing personal data protected under various data protection laws, and transfers personal data between countries in accordance with the standards and conditions of applicable data privacy laws, including those related to security and processing.
Transfers between internal or external third parties may involve moving your data outside the European Economic Area (EEA), the United Kingdom or Switzerland. Please contact us for further information on the specific mechanism we use when transferring your personal data out of the EEA.
Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. We limit access to your personal data to employees, agents, contractors and other third parties who have a business need to know; they process it only on our instructions and are subject to a duty of confidentiality.
We have procedures to deal with any suspected personal data breach and will notify you and any applicable regulator where we are legally required to do so. Although we use security measures to prevent unauthorized access, we cannot guarantee the privacy of personal data transmitted over the internet.
How long we keep your personal data
We keep personal data only for as long as necessary to fulfil the purposes we collected it for, including to satisfy legal, accounting or reporting requirements. To decide the appropriate period, we consider the amount, nature and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes of processing, whether we can achieve those purposes by other means, and the applicable legal requirements. Case-study access ends when the approved period expires or when we revoke it.
Your legal rights
Depending on where you live, you have rights under data protection laws in relation to your personal data. Intelligaia respects the following rights, which apply to European Union residents, wherever you visit this website from:
- Access — receive a copy of the personal data we hold about you and check that we are processing it lawfully.
- Correction — have incomplete or inaccurate data corrected. We may need to verify the new data.
- Erasure — ask us to delete data where there is no good reason to keep processing it. We may be unable to comply for specific legal reasons, which we will tell you at the time.
- Objection — object to processing based on our legitimate interests if it affects your fundamental rights and freedoms. We may show compelling legitimate grounds that override them.
- Restriction — ask us to suspend processing while we establish the data’s accuracy, where our use is unlawful but you do not want the data erased, where you need it for legal claims, or while we verify grounds after an objection.
- Transfer — receive data you provided, in a structured, commonly used, machine-readable format, or have it sent to a third party. This applies to automated information you consented to or that we used to perform a contract with you.
- Withdraw consent — at any time where we rely on consent. This does not affect processing carried out before you withdraw.
To exercise any of these rights, contact us at [email protected]. You will not normally have to pay a fee, although we may charge a reasonable fee, or refuse, if a request is clearly unfounded, repetitive or excessive. We may ask for information to confirm your identity; this is a security measure to ensure personal data is not disclosed to anyone without the right to receive it. We try to respond to all legitimate requests within one month, and will keep you updated if a request is particularly complex or you have made several.
Changes to this policy
We may update this policy to reflect privacy regulations, new website features or services, and how they affect our use of your information. The date at the top of this page shows when it was last updated.
Glossary
- Legitimate interest
- The interest of our business in conducting and managing our business to give you the best service and the best and most secure experience. We consider and balance any potential impact on you, positive and negative, and your rights before processing your personal data for our legitimate interests. We do not use your personal data where our interests are overridden by the impact on you, unless we have your consent or are otherwise required or permitted to by law.
- Internal third parties
- Other companies in the Intelligaia Group acting as joint controllers or processors, who provide IT and system administration services, undertake leadership reporting, or provide services as part of the processing described in this policy.
- External third parties
- Service providers acting as processors who provide hosting, IT, email delivery, AI and analytics services; professional advisers acting as processors or joint controllers, including lawyers, bankers, auditors and insurers; and regulators and other authorities who require reporting of processing activities in certain circumstances.